Audit/Loss Prevention
General overviewThe Loss Prevention teams are aligned to each brand and provide support for all control, risk and loss management at store level, working closely with the retail operations and store managers.
The Loss Prevention team is supported by a specialist fraud investigation department that uses data mining techniques via the company's retail systems. They investigate trends across the group facilitating fraud investigations relating to cash or stock related queries.
Types of roles- Senior Audit Manager
- Senior Fraud Investigator
- Loss Prevention Manager
- Fraud Investigator
This team reports into the Head of Loss Prevention and Audit
If you are interested in any of these roles please click here to find out if we have opportunities available.
Profiles
Helen Beamson
Loss Prevention Manager
"I work in the field (out in stores) and my role includes reviewing monthly cashloss, stockloss and incident reports, driving out action plans to reduce the loss with the retail team, visiting stores with the retail management team to identify potential risks and put actions in place to minimise them, investigating fraud and theft, managing suppliers to ensure we have the best protection available from security equipment and monitoring their performance to ensure service levels are met and ensuring the correct equipment is installed in new stores.
To do this job you need to have a good knowledge of procedure and policies, to be trustworthy and honest, have great analytical skills, be a good time-manager, be self-motivated and flexible and an excellent communicator.
I really enjoy working with managers to develop action plans to reduce risks and maximise profit, working with suppliers to develop new ideas and analysing data to drive out common weaknesses.
I've worked for Arcadia for 18 years, I started in Stockton Debenhams as a sales adviser, was promoted to manager, then worked as a manager in several stores for Principles, moved over to Dorothy Perkins for a couple of years before joining Topshop. I have been out on the field now for seven years, first as a stockloss co-ordinator, and for the last three years l have been in my current role.
The fact that l've worked here for 18 years says it all really; Arcadia offers you all the training and support needed to enable you to deliver the best result possible within your field."
Lee Brandon
Loss Prevention Manager
My role covers 200 Dorothy Perkins stores across the south of England and consists mainly of visiting stores with stock loss issues and carrying out reviews with area managers/ brand functions. It's my responsibility to communicate the current issues to the Head of Loss Prevention and the Regional Controller who is supported by eight Area Managers in the retail team. I also review internal fraud through a data mining system, this involves analysing the data, interviewing suspects and liaising with the police.
In the role of LPM you need to have a good knowledge of procedures and the ability to review information at all levels. You need to be able to communicate at different levels and be self sufficient in a field role.
I enjoy the variety of my role and the opportunity to make the difference with my commercial views. Working in retail prior to joining the department has given me a good understanding of the retail issues and the ability to provide solutions.
I've worked for Arcadia for ten years, five years of that as a retail manager. The last store I managed was the Dorothy Perkins West End flagship store in West One, Oxford Street.
I moved to Loss Prevention as LPM for Evans and Wallis covering the south of England and Ireland. This role was very different from running a store; time, travel and level of communication were the biggest factors. I have progressed and moved up two grades within my five years in the department."
