While we have embarked on the refurbishment of our London head office at Colegrave House, we are also exploring improvements that can be implemented ahead of, or alongside, the project. As part of this programme we are taking the opportunity to review the use of paper across the business. All printers that are capable of printing double-sided have been made to do so by default and relocated to areas where the most printing is done. As each floor is refurbished in Colegrave House we will look to replace desk-side printers and copiers with networked multi-functional devices.

Overall we anticipate that we will replace 270 desk-side and small departmental printers, scanners and copiers with 45 multi-functional devices.

A further reduction in paper usage will come about through the roll out of Microsoft Office 365, in which users are presented with an accurate print preview of their reports before they commit them to a physical printer. In pilot, this has shown a marked reduction in the number of incorrectly formatted prints. The roll out of Office 365 started in our financial year 2012/13 and will complete in 2013/14.

We continue to make progress in the amount of waste we recycle via our stores network. This year we achieved our goal of increasing our total recycling rate by 3%, taking our overall recycling rate to 85%.

In total, this year our offices have recycled 11,000 tonnes of waste out of a total of 13,000 tonnes produced.

For stores in shopping centres, waste management is the responsibility of the centre’s landlord. While this year we had planned to continue to press for improved recycling in these locations, little progress has been achieved and we plan to pursue this again next year focusing on key landlords.

We have engaged a leading oil recycling company to recycle our used cooking oil across the BHS estate. Last year alone we recycled 69,000 litres of used oil; this has saved 123 tonnes of CO2, the equivalent of removing 629 Ford Fiestas from the road for a year.

Last year, 78 of our BHS stores recycled their food waste; a total of 735 tonnes were diverted from landfill and used to generate electricity through anaerobic digestion. This has resulted in a total of 324,000 kWh generated.


Last year 33 million hangers were recycled across the group. We have had a system in place to re-use hangers up to seven times before they are broken down and recycled.

Carrier Bags

We have seen an 11% reduction in the use of plastic bags and have scaled down next year’s carrier bag order accordingly. Paper bags usage has also reduced this year by 35%.

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