Things move fast in the digital team. After all, we serve 110 countries through 40 websites in several languages and currencies from our London office. We work directly with the brands as well as setting out the overall digital strategy for the group. Getting it right for our customers and offering them the best online experience is what drives us. Current projects range from designing a multiple-brand collect from store service to creating new apps for all brands.
Our team represents every brand in the group so no two days are the same. From PR campaigns for new launches and collaborations to getting standout press coverage across the globe and organising and hosting media events – it’s a fast-moving, full-on environment where we are constantly on the lookout for new ideas.
Property & Store Development
We make sure every outlet offers an amazing environment for our customers and our colleagues – and with over 2,000 outlets in the UK, US and EU there’s a lot of ground for our Property & Store Development team to cover! It’s our job to find and develop new sites for outlets as well as designing the in-store concepts that make each brand feel special for our shoppers.
Getting our clothes to our customers is no mean feat. Our supply chain teams handle over 130 million items from approximately 50 countries around the world every year, using a combination of sea, road and air. We employ 1,500 people in our three UK distribution centres and operate distribution hubs in Singapore and the USA - where each item is processed and sent to the right outlets. We also send 30 million items to our 900 international outlets each year. We deliver over 10 million online orders to 120 countries a year too: it is safe to say the sun never sets on our supply chain.
Being a large business, we work with a significant number of suppliers and our supplier management team is responsible for building, monitoring and managing these relationships. Our team makes sure everything we buy meets high standards. We work closely with group sourcing to monitor sourcing patterns and provide detailed product information to the business. We are also responsible for our Fashion Footprint initiative which includes our ethical trading programme.
Nothing is more important than our customers. Our customer care team help create the perfect shopping experience, working 24/7 from our multi-lingual global contact centre to answer their queries and support the outlets, head office and our delivery centres.
Audit & Loss Prevention
We are based in London but have teams all over the UK. It is our job to support our store teams to take care of our stock, helping prevent loss and fraud within a secure environment for our customers and colleagues.
From paper to packaging, PCs to pens, our purchasing team are responsible for buying the practical things we need to keep our shops and offices ticking over. We also look after the design, print and delivery of our promotional material – from the posters you see on our store windows to our carrier bags.
We look after Arcadia’s head office buildings in London and Leeds, looking after things like maintenance, cleaning, security, reception, porterage, car fleet, travel, mailrooms and reprographics.
Our dynamic and fast-paced legal team provides a broad spectrum of commercial legal advice to all brands and shared service departments in the Arcadia Group. From negotiating commercial contracts to advising on business projects, litigation, corporate governance, legal compliance and protecting the business’ intellectual property, we work closely alongside all of our teams across a huge spectrum of legal activities.