The health and safety of our customers, employees and contractors is very important and we are committed to maintaining safe stores, offices and Distribution Centres. We regularly review safety policies and procedures and introduce improvements where appropriate.

The number of reported accidents is down again this year, continuing an established trend. Accident numbers have reduced by over 8% through the year. We have a group made up of representatives across the business that meets regularly to review such incidents.

We have completed an update of all risk assessments, which have been rolled out to all stores.

We have an on-going commitment to improved training and communication around workplace risks and this year we adopted a new British Safety Council accredited one-day course for managers around fire safety. This has been embraced as a five-year rolling programme to ensure store managers are better prepared.

Regular electronic newsletters allow us to issue advice in specific areas. This year they have covered topics such as working at height, falling objects, safety with store fixtures (including glass) and safety involving contractors on site.

Store and website accessibility

Last year we committed to retraining staff in accessibility requirements, accompanied by updated training materials. We are pleased to report that this was completed during the year.

We keep up to date with global good practice concerning accessibility for our customers who choose to browse and purchase goods through our websites. Technology changes at a fast pace and our websites and mobile platforms are adapted to ensure they remain accessible and available to all.


  • Our global online presence via our franchise partners presents an accessibility challenge in terms of consistency and benchmarking across all the 46 territories in which our brands are represented. We are working to ensure our online outlets adopt best practice in terms of accessibility


  • Ensure all employees receive training in safety before travelling abroad
  • Benchmark and adopt a best practice accessibility position across global online channels

Mini Map